Refund Policy

We have a 30-day return policy, which means you have 30 days from the moment you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in the original packaging. You must also provide your receipt or proof of purchase.

To initiate a return, you can contact us at Retrocameracase@gmail.com. Please note that returns must be sent to the following address:
carretera de nijar 259, Almería, AL, 04120, Spain

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. Please note that if your country of residence is not Spain, it may take longer than expected for your goods to be shipped.

You can always contact us with any questions about returns at Retrocameracase@gmail.com.

Damage and Problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can assess the issue and resolve it.
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you already own and, once the return is accepted, make a new, separate purchase for the new item.

3-day EU Returns Period

Notwithstanding the above, if your goods are shipped to the EU, you have the right to cancel or return your order within 3 days for any reason and without justification. As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags and in the original packaging. You must also provide your receipt or proof of purchase.

Refunds

We will notify you once your return has been received and inspected to let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and credit your refund.

If more than 15 business days have passed since your return was approved, please contact us at Retrocameracase@gmail.com.